Politique d’expédition

**Shipping Policy for Matches Seeds / Semences Allumettes **

Thank you for shopping at Matches Seeds / Semences Allumettes! We strive to provide you with an exceptional shopping experience, including reliable and efficient shipping services. Please review our shipping policy outlined below:

**1. Shipping Zones:**
We currently offer shipping services within Canada only. We do not ship internationally at this time.

Local Pickup is available if you prefer this. Pick up location is 438 Chem Cottage Road Chapeau Quebec J0X 1M0.

**2. Processing Time:**
Orders are typically processed and shipped within 1-3 business days after the order is placed, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

**3. Shipping Methods:**
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 2-4 business days.

**4. Shipping Rates:**
Shipping rates are calculated based on the weight of the package, the destination, and the selected shipping method. Shipping costs will be displayed at checkout before the completion of your purchase. Our prefered carrier at this time is Canada Post.

**5. Order Tracking:**
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier's website if applicable. Padded Envelopes Do Not offer tracking and are shipped in good faith as an economic way to send your order. If you require tracking this is an additional fee.

**6. Delivery Issues:**
While we strive to ensure timely delivery of all orders, please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays. If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the issue promptly.

**7. Shipping Restrictions:**
Some items may be subject to shipping restrictions or additional handling fees due to their size, weight, or nature. Please refer to the product description for any specific shipping information related to individual items.

**8. Address Accuracy:**
It is the responsibility of the customer to provide accurate and complete shipping information. Please ensure that your shipping address is correct at the time of checkout. We are not liable for any delays or undelivered packages caused by incorrect address information provided by the customer.

**9. Returns Due to Incorrect Address:**
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping charges incurred for reshipment.

**10. Contact Us:**
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at

Semences Allumettes / Matches Seeds

Phone number: 819-485-1005 Toll Free. 1-877-819-7333 

Email: michael@matchesseeds.ca

**Policy Last Updated: January 31 2024 **

We reserve the right to update or modify our shipping policy at any time without prior notice. Please review this policy periodically for any changes. By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy.

Thank you for choosing Matches Seeds / Semences Allumettes! We appreciate your business.